Terms and Conditions

1. Agreement and eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of a business, you represent that you have authority to bind that business to these Terms, and “you” includes that business.

2. The Service

Acotiza CITAS provides cloud software for appointment scheduling, team calendars, client management, public salon websites, booking flows, reporting, and related features. Features may vary by plan and may change over time as we improve the product.

We may offer a free trial. Trial length, included features, and conversion to a paid plan are described at signup or on our pricing pages and may change for future trials.

3. Accounts and responsibilities

You are responsible for:

• Maintaining accurate account information and the confidentiality of login credentials.
• All activity under your salon account and by your staff users.
• Configuring your salon site, services, policies, and client communications lawfully.
• Obtaining any consents required to collect and process your clients’ personal data.
• Complying with applicable laws, including consumer, privacy, employment, and advertising rules in your jurisdiction.

You must promptly notify us of unauthorized access or suspected account compromise.

4. Subscriptions, fees, and billing

Paid plans are billed according to the pricing, seat/calendar count, and billing cycle selected at checkout or later changed in your account. Prices are generally stated in USD unless otherwise indicated.

Payments are processed by third-party providers such as Stripe. By providing a payment method, you authorize recurring charges for your subscription until canceled according to the plan terms.

Except where required by law or expressly stated otherwise, fees are non-refundable, including for unused time in a billing period. Taxes may apply.

5. Cancellation and suspension

You may cancel your subscription according to the cancellation options available in the Service or by contacting support. Cancellation typically takes effect at the end of the current paid period unless otherwise stated.

We may suspend or terminate access if you breach these Terms, fail to pay fees, create risk or legal exposure for Acotiza or others, or if we discontinue the Service. We will provide notice when reasonably practicable.

6. Acceptable use

You agree not to:

• Use the Service for unlawful, harmful, fraudulent, or abusive purposes.
• Interfere with or disrupt the Service, security, or other customers’ accounts.
• Reverse engineer, scrape at scale, or attempt unauthorized access to systems or data.
• Upload malware or content that infringes intellectual property or privacy rights.
• Send spam or unsolicited marketing in violation of applicable anti-spam laws.
• Resell or sublicense the Service except as expressly permitted in writing.

7. Customer content

You retain ownership of content and data you submit to the Service (“Customer Content”), including salon branding, services, and client records you manage.

You grant Acotiza a limited license to host, process, transmit, and display Customer Content solely as needed to provide and improve the Service, prevent abuse, and comply with law.

You represent that you have the rights to submit Customer Content and that it does not violate third-party rights or applicable law.

8. Intellectual property

The Service, including software, design, trademarks, logos, and documentation, is owned by Acotiza LLC or its licensors. These Terms do not transfer ownership of our intellectual property to you. You may use the Service only as permitted under your subscription.

9. Third-party services

The Service may integrate with third parties (for example payment processors, email/SMS providers, or analytics). Those services are governed by their own terms and privacy policies. Acotiza is not responsible for third-party services outside our reasonable control.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACOTIZA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACOTIZA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO ACOTIZA FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to defend, indemnify, and hold harmless Acotiza LLC and its affiliates from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your Customer Content, your salon’s treatment of clients, or your violation of these Terms or applicable law.

13. Changes to the Service or Terms

We may modify the Service and these Terms from time to time. Material changes to the Terms will be posted with an updated date, and where required we may provide additional notice. Continued use after changes become effective constitutes acceptance of the revised Terms.

14. Governing law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles. Exclusive venue for disputes shall be the state or federal courts located in Miami-Dade County, Florida, unless applicable law requires otherwise.

15. Contact

Questions about these Terms: support@citas.acotiza.com

Acotiza LLC, 701 Brickell Avenue, Miami FL 33131, United States

Phone: (484) 285-4480